Bilingual Front Desk Clerk

Legacy Community Health•Houston, TX

4h•Onsite

About The Position

Greetings, Innovators! Embark on a groundbreaking journey where your role as a Bilingual Front Office Clerk will be at the forefront of transforming patient interactions through cutting-edge digital solutions and experiential design. As the pioneering face of Legacy Community Health, your impact begins the moment patients engage with us, whether via digital channels or in-person visits. Lead the charge in revolutionizing first impressions and pioneering the evolution of healthcare access! First impression architect! Innovatively shape patient experiences with your welcoming demeanor and tech-empowered interactions. Agile work ecosystem! Engage in a dynamic environment where technology and adaptability fuel your daily tasks. Trailblazing team synergy! Collaborate with forward-thinking, mission-driven colleagues in a digitally-enabled workspace. Empower your growth! Leverage unparalleled opportunities for professional advancement in a tech-focused, learning-centric environment. Mission-driven innovation! Play a transformative role in delivering next-gen healthcare solutions to our community.

Requirements

High school diploma or equivalent—laying the foundation for your tech-enabled journey!
Exhibit a professional, articulate digital presence; your communication style is essential!
Excel in multitasking with digital tools, managing a diverse flow of communications adeptly.
Demonstrate precision in data-entry prowess, utilizing the latest software solutions.
Proficiency in computer literacy; experience with multi-line systems is advantageous.
Possess fundamental math and organizational skills, leveraging tech for efficiency!
Exhibit sharp decision-making capabilities in a fast-paced digital environment.
Bilingual in English/Spanish? ¡Fantástico! Enhance communication with a diverse patient base!

Responsibilities

Strategically manage incoming communications, utilizing cutting-edge routing technology to ensure seamless connectivity.
Innovate the client intake process through tech-driven solutions, enhancing the start of their healthcare journey.
Excel in data management by ensuring precise and efficient digital entry of patient information.
Integrate with the volunteer management platform, optimizing the volunteer experience and coordination.
Execute appointment management with advanced scheduling systems to maximize efficiency and satisfaction.
Ensure accurate financial transactions with state-of-the-art cash handling technology.
Maintain a pristine, tech-enhanced clinic lobby to optimize patient and staff experiences.
Assist in digital processing of lab results, streamlining communications as part of the Practice Manager’s team.
Drive change through participation in our continuous Performance Improvement Program.
Foster a culture of respect and digital inclusivity for patients, families, and staff.
Collaborate with cross-functional teams to achieve department objectives and strengthen operational workflows.
Enhance our primary care medical home model with innovative practices.
Participate in comprehensive safety training programs to uphold a secure, tech-forward clinical setting.
Maintain state-of-the-art workspaces and equipment adhering to Legacy’s high standards.
Master Legacy's advanced exposure control plans to mitigate pathogen risks effectively.
Adapt swiftly to emerging duties, embodying an agile mindset.