Bilingual French Customer Service Representative

Percepta • Dearborn, MI

148d • $16 - $20

About The Position

At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.

Requirements

• High school diploma required; Associate or bachelor’s degree is a plus.
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• Fluent in French and English (both written and verbal).
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

Responsibilities

• Provide an exceptional member experience in every interaction.
• Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance.
• Partner with legacy app owners for troubleshooting and resolution.
• Research and resolve billing or payment issues.
• Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
• Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.

Benefits

• Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors).
• Health/Dental/Vision/Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) with company match.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement.
• Employee Assistance Program.
• Employee Discount Program.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees