Bilingual Financial Center Leader (Denver, CO, US, 80202)

BOK Financial Corp.•Denver, CO

46d•$75,000 - $110,000

About The Position

The Bilingual Financial Center Leader (FCL) is responsible for all aspects of branch performance. Builds a high-performing team through the attraction, onboarding, coaching, and development of team members. Drives revenue through community involvement, business development activities, and customer loyalty through needs-based consultative interactions that help clients achieve financial well-being. Creates a differentiated client experience, making banking safe and easy in a multi-channel environment. Collaborates with a broad range of business line partners. During your first nine weeks of employment, you will participate in a comprehensive training program. Please note that the training schedule may differ from your regular work schedule, and you may be required to train at a different location before being permanently assigned to a branch. We're passionate about what we do and it shows. Working with our peers across the bank to help our clients achieve their financial goals is rewarding. We've created a fun, safe space for you to brainstorm, ask questions, and find solutions. Everyone is encouraged to share their ideas for positive change, no matter what role or level. We support and lift one another up and help each other become better. Recognition, integrity and the desire to help others are our winning combination.

Requirements

This level of knowledge is normally acquired through completion of a Bachelors Degree in Business or a related field of study and 3-5 years of directly related experience in management/supervisory capacity or 5-7 years of equivalent combination of education and experience.
Candidate must meet minimum language requirements in designated second language.
Ability to motivate teammates through in-person and virtual coaching methods, while providing leadership and excellent team-building skills
Ability to make empowered leadership decisions in a fast-paced, high-volume environment
Proven ability to coach, develop and delegate to achieve common goals
Strong interpersonal and collaboration skills including effective communication to build partnerships to achieve business outcomes
Ability to effectively support teammate engagement and the client experience while driving results
Excellent research and problem-solving ability combined with leadership to foster an empowered culture
Advanced knowledge of consultative needs-based concepts for client engagement
Excellent client experience, relationship-building, and business development skills
Advanced knowledge of consumer financial products and services (full technical knowledge of core branch banking products and working knowledge of non-core products such as: mortgage, investment, and business banking)
Advanced knowledge and understanding of applicable consumer laws and government regulations

Responsibilities

Promote staff development through the effective use of skill builds, one-on-one coaching, observational coaching, team meetings, and other key behavioral protocols. Ensuring a documented career plan is in place for all teammates.
Work closely on Business Banking clients and handle responsibility for that book of business within your Branch.
Lead, plan, and execute the daily activities of team members to drive revenue and customer loyalty through observation and consultative client interactions.
Help our clients reach their financial goals by solving unique, sometimes complex problems.
Assess and effectively manage all of the operational risks associated with the business objectives.
Develop and strengthen partner relationships inside and outside of the bank to grow business development.
Collaborate with your peers throughout our footprint, providing best practices, strategic planning, leading project committees, and networking.
Represent BOK Financial and the brand in the community in one or more active community development or service programs to further enhance its image and to develop additional business.

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