At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Bilingual Support Representative to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. Fluency in both English and Spanish is required. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates m ust pass a Level 2 fingerprint background check. Work Schedule: Hours of Operation: 7:00 AM to 7:00 PM CST Available Shifts: 7:00 AM to 4:00 PM CST 10:00 AM to 7:00 PM CST Flexibility to work assigned shifts is required. Training: A comprehensive 6-week training program is provided. Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.