Bilingual Executive Housekeeper

Smoky Mountain Resorts • Sevierville, TN

6d • $27

About The Position

The Executive Housekeeper is responsible for the daily operations of the housekeeping department. This includes following and enforcing all company policies and procedures in accordance with property manuals, counseling, coaching, recruiting, training, and achieving service goals. This position also performs various tasks relating to training, inventory, project management, and other duties as assigned.

Requirements

• High school diploma or equivalent.
• 1-3 years of management experience directly supervising 5-10 team members.
• Physical stamina that allows bending, climbing 3-5 flights of stairs consistently, and lifting 40-50 pounds daily.
• Basic skills in computer operating systems
• Fun and energetic.
• Responsible and timely.
• Ability to work as a team.
• Must have excellent problem solving and customer relations skills.
• Ability to consistently observe, measure, and inspect rooms, common areas, and grounds in all aspects.
• Ability to foster a work environment encouraging growth for both business and team.
• Professional appearance, well groomed, and excellent hygiene required.
• Ability to deal with a diversified workforce.
• Housekeeping experience required.
• Must have reliable transportation.
• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
• Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus.
• The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel.
• The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently.
• The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch.
• The employee must occasionally lift and move up to 50 pounds daily on their own.
• Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water.
• Some work will be performed indoors and/or in an indoor office environment.
• Stand and walk for the majority of the day.
• This position requires continuous ability to remember information.

Responsibilities

• Complete daily reports and paperwork as assigned.
• Ensure efficient management of the housekeeping department by enforcing all policies and procedures.
• Respond to guest related items or problems promptly and effectively to prevent reoccurrence.
• Maintain cleanliness standards in all guest rooms.
• Maintain in-room inventory standards.
• Ensure all safety policies and procedures are strictly adhered to.
• Ensure that all room inspection score goals are met by all housekeepers.
• Ensure that standard room times are being achieved by the department.
• Carryout and measure training objectives in each department.
• Oversee all housekeeping and janitorial inventory.
• Inspect guest rooms regularly and consistently among all employees.
• Identify and report all maintenance related problems in guest rooms.
• Carry out all projects as discussed with the General Manager.
• Knowledge of the area including events and trends.
• Maintain a culture of legendary service and hospitality among all staff.
• Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms.
• Address employee related items and issues promptly and professionally in a manner that is consistent with core values.
• Recruit and employ following all federal labor laws as well as company policies for recruiting and employment.
• Assume the role of housekeeping attendant if needed or as directed by Rooms Division Manager or General Manager.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $30 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED