Bilingual (English-Vietnamese) Voter Outreach Lead Coordinator and Language Access Support Elections Clerk San Francisco Department of Elections (1403 Elections Clerk)

San Francisco Municipal Transportation Agency (Sfmta)•San Francisco, CA

67d

About The Position

The Language Access Ordinance (LAO) is a city law ensuring that San Francisco residents with limited English proficiency (LEP) have meaningful access to city services and programs. A recent amendment, adopted on June 11, 2024, lowered the threshold for certifying an LEP language population from 10,000 to 6,000 individuals, making Vietnamese highly likely to qualify for official LAO designation. Once certified, the Department of Elections would be required, beginning in 2026, to provide translated materials and services in Vietnamese, including telephonic interpretation, website text, written notices, and other official communications. To support this requirement, the Department is seeking a dedicated Bilingual English-Vietnamese Voter Outreach Lead Coordinator and Language Access Support Elections Clerk (1403 Elections Clerk). The Bilingual English-Vietnamese Voter Outreach Lead Coordinator and Language Access Support Elections Clerk will have a strong work ethic and a high level of integrity, interacting well with community groups, outside agencies, and diverse populations, including residents experiencing homelessness, individuals involved with criminal justice, immigrants and new citizens. This person will also be able to present information in both Vietnamese and English in a clear and engaging manner to a variety of audiences and to draft professional written correspondence. The person in this position will have familiarity with San Francisco neighborhoods, and know how to use common computer programs such as the Microsoft Suite and Adobe Acrobat.

Requirements

Two (2) years (equivalent of 4000 hours) of verifiable clerical experience including preparing and maintaining a variety of records and documents, public contact and gathering information.
Substitution: Completion of a clerical training program (240 hours) or the equivalent of 15 units of coursework from an accredited college or university may substitute for up to 6 months of clerical experience.
Bilingual Requirement: This position requires bilingual skills in English and Vietnamese.
This position requires a valid California Driver's License to be able to drive to various outreach events.
The person in this position must be proficient in English and Vietnamese, able to move and lift up to 40 pounds of outreach supplies and equipment.

Nice To Haves

Strong command of both English and Standard Modern Vietnamese used in government documents, media, and education.
Able to distinguish between regional dialects and the standardized form of Vietnamese language.
Experience translating written materials and interpreting in real-time between English and Vietnamese.
Proven proofreading skills with strong attention details.
Previous work with diverse communities including limited-English proficient (LEP) communities.
Strong understanding of San Francisco's diverse neighborhoods and community organizations.
Prior experience conducting outreach, public education, or voter engagement activities.
Familiarity with the electoral process and voting rights laws, particularly in California.
Excellent written and verbal communication skills across diverse audiences and platforms.
Ability to organize, analyze, and present outreach and voter engagement data.
Strong interpersonal skills and cultural sensitivity in working with diverse populations.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat.
Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
Demonstrated ability to work independently and collaboratively as part of a team.
Experience providing customer service in person, over the phone, and by email.
Prior experience in a public service or government environment is a plus.

Responsibilities

Translate election-related materials, including ballots, voter guides, notices, website content, and outreach materials, into Standard Modern Vietnamese.
Review and proofread Vietnamese content to ensure accuracy, clarity, correctness, and cultural appropriateness.
Assist all voters including Vietnamese-speaking voters in understanding their voting rights and the electoral process.
Provide in-person, telephone, and written assistance to voters including Vietnamese-speaking voters and registrants.
Drive to, and conduct outreach to communities including within Vietnamese-speaking communities to promote voter education and participation.
Make arrangements for and speak during media interviews and at community events to inform and educate voters, and increase voter participation among voters and potential registrants.
Ensure compliance with accessibility standards for all voters including Vietnamese-speaking voters throughout the election cycle.
Identify and establish relationships with new partner organizations and media serving San Francisco communities including vulnerable and hard-to-reach populations.
Present outreach data and metrics clearly in written reports and visual presentations and analyze this data to evaluate effectiveness.
Serve as a lead, develop, and conduct training sessions for seasonal outreach coordinators to ensure consistency, accuracy and completeness of election information presented to the public.
Provide general clerical support and assist with other duties and elections tasks as assigned.