About the position
Strategic Healthcare Programs (SHP) is a leader in analytics and performance management solutions serving the post-acute market. We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with many regulatory requirements. Additionally, we connect the post-acute world to the broader provider markets to allow for optimal management across the continuum of care. The Bilingual (English/Spanish) Senior Survey/Support Analyst's primary function is to field and return calls from respondents/patients/caregivers and answers questions they may have about the survey that was sent to them by SHP. Detailed understanding of the materials, precise call notation and courteous phone etiquette is expected.
Responsibilities
- Receive inbound calls or place outbound calls to respondents/patients/caregivers
- Manually enter data using excel and other software
- Visual review of on-screen material for quality and compliance
- Mail handling, including opening and extracting envelope contents
- Scanning of surveys along with documentation
- Edit returned surveys and Quality Assurance of imported data
- Operation of a PC and a scanner for data input and review
- Maintain an acceptable level of work quality
Requirements
- Able to follow specific instructions and procedures without deviation
- Excellent attention to detail
- Good phone skills (helpful, clear, direct, patient, and courteous)
- Proficient in core computer skills (Excel, Word, etc.)
- Minimum of one year of telephone support or similar experience
- Fluent Foreign Language Skills. Must be fluent in both English and Spanish
Nice-to-haves
- Multilingual a plus
Benefits
- Comprehensive health benefits
- 401(k) plan with a company match
- Employee stock purchase plan
- Vacation time
- Sick time
- Paid holidays
