Bilingual (English/Spanish) Patient Cust Svc Rep - 11am - 8pm EST (Remote)

Labcorp • Burlington, NC

83d • $17 - $21 • Remote

About The Position

LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!

Requirements

• High School Diploma or equivalent required.
• Minimum 1+ year work experience required.
• Professionally fluent and proficient in both English and Spanish required, with a focus on providing exceptional customer service in Spanish.
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred.
• Previous work in high volume calls environment with several computer windows open highly desirable.
• Previous interaction and communications with Patients regarding medical information strongly preferred.
• Ability to work and learn in a fast-paced environment.

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
• 85% of calls will be assisting Spanish speaking customers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Ability to become proficient with processes after completing a structured training program.

Benefits

• Work from home opportunity!
• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase Plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED