Bilingual (English / Spanish) Complex Customer Care Representative - Las Vegas, NV
UnitedHealth Group•Boulder City, NV
477d
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About The Position
The Bilingual (English/Spanish) Complex Customer Care Representative at UnitedHealth Group is responsible for providing exceptional customer service to members by addressing their health plan inquiries and resolving complex issues. This role emphasizes the importance of effective communication in both English and Spanish, ensuring that customers receive the support they need to make informed decisions about their health care. The position involves handling escalated calls, educating customers on health care topics, and contributing to a positive customer experience in a fast-paced environment.
