Bilingual (English/Korean) Customer Service Supervisor
About The Position
Now Hiring: Bilingual (English/Korean) Customer Service Supervisor! Lead. Empower. Collaborate. Elevate. CJ Logistics America is looking for a dynamic, bilingual leader ready to make an impact in a fast-paced logistics environment! If you excel at building customer relationships, analyzing data, and guiding high-performing teams, this opportunity is your next big move. Step into a role where your communication skills and operational insight truly matter. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
Requirements
- Bilingual fluency in English & Korean (required)
- 2+ years of supervisory experience in Customer Service or Operations
- Strong data analysis and Microsoft Office skills
- Excellent communication, leadership, and problem-solving abilities
Nice To Haves
- Bachelor's degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
- Experience in logistics, supply chain, or warehousing is a plus
Responsibilities
- Serve as the go-to point of contact for customer inquiries & escalations
- Build strong customer partnerships and support service excellence
- Analyze KPIs, performance data, forecasts, and operational trends
- Lead, coach, train, and support a growing Customer Service team
- Collaborate across Operations, Inventory, and Quality to resolve issues
- Drive continuous improvement and champion best practices
- Manage exception requests with accuracy and speed
- Additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
