Bilingual (English/Korean) Customer Service Supervisor

CJ Logistics • Matteson, IL

47d • $67,000 - $75,000 • Hybrid

About The Position

CJ Logistics America is looking for a dynamic, bilingual leader ready to make an impact in a fast-paced logistics environment! If you excel at building customer relationships, analyzing data, and guiding high-performing teams, this opportunity is your next big move. Step into a role where your communication skills and operational insight truly matter.

Requirements

• Bilingual fluency in English & Korean (required)
• Bachelor’s degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
• 2+ years of supervisory experience in Customer Service or Operations
• Strong data analysis and Microsoft Office skills
• Excellent communication, leadership, and problem-solving abilities

Nice To Haves

• Experience in logistics, supply chain, or warehousing is a plus

Responsibilities

• Serve as the go-to point of contact for customer inquiries & escalations
• Build strong customer partnerships and support service excellence
• Analyze KPIs, performance data, forecasts, and operational trends
• Lead, coach, train, and support a growing Customer Service team
• Collaborate across Operations, Inventory, and Quality to resolve issues
• Drive continuous improvement and champion best practices
• Manage exception requests with accuracy and speed
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level