Bilingual English and Spanish Customer Service Representative

UnitedHealth Group • Grand Junction, CO

276d • $16 - $33 • Onsite

About The Position

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment. UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together. Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast-paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all the above, every day. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers.

Requirements

• High School Diploma/GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service experience within a call center
• Experience with Microsoft products; Microsoft Word, Excel, Outlook, and Teams
• Fluency in Spanish, with the ability to translate information from English over the phone and in person
• Ability to work on-site at the office, Monday-Friday 8:00am-5:00pm MST

Nice To Haves

• 2+ years of healthcare-related customer service experience or equivalent demonstrated proficiency

Responsibilities

• Works as part of the Customer Service group and helps meet the demands of the entire team in providing professional customer service via the telephone or in person.
• Responds to a variety of complex inquiries related to Rocky Mountain Health Plans benefits and services, as well as NHP Medicaid RAE benefits and services.
• Uses excellent interpersonal and communication skills, professional demeanor, tact, systems thinking, and a commitment to quality to serve the customer by assisting in the resolution of sensitive and complex health plan issues via the telephone, email, or in person.
• Develop and maintain knowledge base to support special projects and research as needed.
• Demonstrates exceptional levels of performance (e.g. statistics, aptitude for systems and proficiency in written and verbal communications).
• Produce electronic and written communications to customers and perform research and call-backs to customers.
• May offer suggestions regarding process improvement and be responsible for other projects as assigned (e.g., retention, at-risk calls, etc.)

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED