Bilingual Donor Services Specialist

Educational Media Foundation - K-LOVE & Air1 • Franklin, TN

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About The Position

You are naturally a caring and relational person, but you know how to balance that with getting to the work at hand; juggling multiple tasks and priorities, all while providing top-notch service to each and every donor. You're the first point of contact for donors who have questions about their accounts, helping them navigate their way through their accounts, answering questions, supporting their goals, and providing guidance along the way. Knowing that every interaction with a donor is an opportunity to deepen relationships, build trust, and make a positive impact! This role requires demonstrated fluency in English and Spanish, with the ability to listen, speak, read, and write in both languages in a donor-facing environment.

Requirements

• Be extremely detail oriented, organized, thorough, and efficient.
• Have a high work ethic and desire to help others on your team.
• Thrive in an environment of over-the-top customer service and be highly relational.
• Truly desire to pick up the phone and take inbound as well as make outbound calls to donors. (90% of your day is on the phone)
• Be comfortable and satisfied, sitting 6+ hours a day.
• Be flexible moving between computer and manual processes.
• Be social, relational, caring, with others, but we do have a lot to accomplish, so able to balance that with getting to the work at hand.
• Can identify potential capacity in a donor for increased engagement opportunities.
• Have excellent verbal and written skills (ability to write in our brand voice).
• Be experienced in MS Office Products and ability to quickly learn new systems.
• Be donor passionate, donor centric

Nice To Haves

• Knowledge of Salesforce a plus.

Benefits

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees