Bilingual Debt Resolution Advisor

CreditAssociates•Plano, TX

41d•$50,000 - $60,000•Onsite

About The Position

CreditAssociates, an industry leading financial services company, is recruiting self-driven and career-minded individuals to make $50,000 - $60,000 in their first year as a Bilingual Debt Resolution Advisor. We also offer a language differential for our Bilingual Debt Resolution Advisors. Spanish/English this role you are critical to our client’s success and the company’s ability to achieve our ambitious growth goals. With rising inflation, interest rates and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose. At CreditAssociates, our Client Success Representatives are called Debt Resolution Advisors because they not only ensure client satisfaction, but also provide a world-class customer experience. You will be responsible for managing the relationship between our clients and our company, answering their questions, making changes to their program, and resolving their issues, with the ultimate goal to retain clients through their tough times and help them achieve graduation of our program and a debt-free life! Please check out our informative and interactive career platform here: https://jobs.jobvite.com/creditassociates What to Expect from Credit Associates: A mission, purpose and culture driven company. We believe life is lived better debt-free. A company committed to developing and promoting our people from within Fast track growth opportunities based on your learning curve and performance, not tenure Exceptional starting compensation of $50K to $60K per year in your first year $42k to $45k base plus monthly bonus Additional compensation offered for bi-lingual candidates (English/Spanish) Companywide functions include weekly lunches, recognition programs and wellness events Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance Generous 401k plan with aggressive company match Flexible schedule that meets a positive work/life balance Convenient and updated office location in Plano, TX What we expect for the right candidate: You want your work to speak for itself, and you desire to grow quickly You take initiative, set personal goals working independently, and are excited to work for a company who promotes based on performance, not tenure You are an excellent communicator and good listener who can multitask You display the ability and skills to problem solve complex scenarios and are comfortable handling highly emotional clients You are patient and skilled at asking open ended questions to uncover customers’ needs and offer specific solutions tailored for each situation You are innately empathetic and can express empathy toward our clients’ situations and concerns. You leave a positive impression on every customer interaction. You are dependable and follow-through with your commitments You want a career with growth opportunities, not just a job

Requirements

Must be comfortable and very skilled with problem solving and emotional resolution
Experience in a fast-paced sales or customer service environment
Proficiency with Microsoft Office Suite and basic computer operations skills required.
High school diploma or equivalent education required

Nice To Haves

1+ year of call center experience helpful, not required.
Bilingual (English/Spanish) a plus and receives additional compensation
Financial services related experience a plus, not required.
Experience using Salesforce and Vonage preferred.
Bachelor’s degree a plus.

Responsibilities

Ensure client satisfaction while providing a world-class customer experience
Communicate clearly and confidently with clients regarding financial, debt and credit-related questions
Resolve client concerns by providing details about their program, answering their questions, and providing personal solutions with first call resolution in mind
Meet call flow requirements, productivity metrics, KPI goals, and schedule adherence
Maintain client information utilizing business software systems, training, and tools
Support and communicate with team members professionally and respectfully
Provide information, support, and counseling to clients in an upbeat professional manner
Motivate and retain clients to graduate from our program to achieve their goal of becoming debt free
Cultivate and maintain client relationships to deescalate tension and emotion
Contribute to building a positive team culture

Benefits

Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
Generous 401k plan with aggressive company match
Convenient location near Legacy West
Relaxed yet fast-paced work environment including business-casual dress code

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