Bilingual Customer Tech Support Analyst 1 - Spanish / English

Oracle • Orlando, FL

448d

About The Position

The Bilingual Customer Tech Support Analyst 1 role at Oracle involves providing Tier 1 Technical Support for enterprise Oracle applications. The position requires a strong focus on customer service, resolving post-sales inquiries, and utilizing SQL queries to troubleshoot issues. The analyst will serve as the primary contact for customers, facilitating relationships and ensuring effective communication while advocating for customer needs. This is an on-site, full-time position based in Orlando, FL, with shift-based scheduling that may include weekends and holidays.

Requirements

• Bilingual in Spanish and English.
• Experience with MICROS Point of Sale (POS) systems.
• Basic IT experience and a passion for problem-solving.
• Knowledge of SQL and ability to run queries.
• CompTIA Network+ and A+ certifications are a plus.
• Experience in the Hotel/Hospitality or Food & Beverage industry.

Nice To Haves

• Experience in customer service with a focus on empathy and problem-solving.
• Solid attention to detail and accuracy.
• Good interpersonal skills and ability to work in multi-disciplinary teams.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-line telephone contact for customers, acting as the face of Oracle Support.
• Check customer entitlement for support and collaborate with the Support Operations HOST team.
• Log and manage support requests, ensuring timely follow-up with customers.
• Analyze and resolve customer issues at the first level, escalating as necessary.
• Maintain good relationships with customers, keeping them informed during the incident process.
• Contribute to Knowledge Management by providing feedback on articles and reproducing technical issues in a test environment.
• Take ownership of service requests and supervise them through to resolution.

Benefits

• Employee stock purchase plan
• Disability insurance
• Dental insurance
• Life insurance
• Health insurance
• Continuous career development opportunities
• Access to online learning platforms
• Volunteer opportunities through Oracle Giving

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: No Education Listed