Bilingual Customer Support Supervisor
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About The Position
The Customer Support Supervisor plays a pivotal role in coaching, motivating, and developing front-line and senior agents to consistently exceed key performance indicators. Embracing servant leadership, emotional intelligence, and ownership, the Customer Support Supervisor fosters a culture of continuous improvement, ensuring a relentless focus on enhancing the customer experience. The successful candidate will demonstrate professionalism, adaptability in the face of challenges, and an unwavering commitment to ethical conduct. In our dynamic and diverse environment at Freedom Forever, candidates should anticipate a role that evolves with the business's needs. Flexibility, kindness, and a proactive approach are essential to delivering a best-in-class customer experience.
