Bilingual Customer Support Specialist

Origin Bank • Ruston, LA

112d

About The Position

The Bilingual Customer Support Specialist resolves financial and non-financial customer inquiries, providing personalized service to meet or exceed clients' time and quality expectations. The role requires fluency in both Spanish and English and involves executing transactions promptly and accurately while responding to client requests and inquiries.

Requirements

• High school diploma or general education degree (GED).
• Six months to one year of customer service, call center, sales, or banking experience.
• Fluency in Spanish and English.
• Knowledge of the Internet, Outlook, Microsoft Word, and Excel.
• Ability to use bank-specific software such as MPC, IBS, ADP, etc.

Nice To Haves

• General knowledge of internal transfers/payments, E-Statements, P2P, External Transfers, Personal Finance Manager/Yoodle, Bill Pay, and new enhancements.

Responsibilities

• Maintains service level standards established for Customer Support Staff.
• Handles each call according to service standards, including calling customers by name and offering additional assistance.
• Logs and supports all inbound calls related to loans, deposits, online banking, cards, ACH, etc.
• Analyzes customer relationships to determine additional needs or products.
• Processes transactions including account-to-account transfers, loan payments, and maintenance requests.
• Handles customer requests such as check orders, stop payments, and address changes.
• Logs and processes maintenance requests for ATM/Debit Cards, E-Banking, Mobile Banking, and Telephone Banking.
• Logs and processes account errors, fraudulent transactions, and miscellaneous disputes.
• Provides customer assistance with Consumer Electronic Banking (CeB) and mobile banking.
• Gains understanding of bank's service policies, systems, and legal compliance regulations.
• Updates job knowledge by participating in educational opportunities.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED