Bilingual Customer Support Associate - Spanish and English

Wise And Co • Austin, TX

280d • $21 - $21

About The Position

Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isn't your normal call center - we do things differently - and our Consumer Customer Support Associates are here to help millions more potential customers save money by using Wise!

Requirements

• Strong verbal & written English and Spanish skills.
• Flexibility to work 5×2 (five days of working and two days of rest) with 8 hours of work per day, up to 40 hours per week.
• Organized and methodical in approach with a solution-oriented mindset and ability to multitask.
• Ability to remain cool under pressure and thrive in a fast-paced, ever-changing environment.
• Exceptional communication skills, able to own up to mistakes and follow through on commitments.
• Open-minded and comfortable giving or receiving feedback, eager to learn new things.
• Team-player who treats everyone with respect and contributes to a great working culture.

Nice To Haves

• Previous experience in customer support, preferably in banking or finance.

Responsibilities

• Provide world-class customer support via email and phone channels for Spanish and English speaking customers all over the world.
• Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact.
• Be creative, friendly, and solution-oriented with customers and colleagues.
• Understand the need to meet expectations, rise above them, and go that extra mile for customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services