Bilingual Customer Support Associate I

Human Interest•Lindon, UT

2d•$18 - $21•Hybrid

About The Position

As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service. Customer Support Associates benefit from a developed and defined customer support career ladder which includes opportunities to grow into other roles within the organization.

Requirements

Fluency in both English and Spanish (written and verbal) is required
1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
Passion for serving customers
Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
Ability to communicate with confidence, professionalism and empathy over the phone and through email
You remain composed in high-stress situations and convey empathy for our customers
Meticulous attention to detail - rarely making typos and noticing discrepancies
Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Responsibilities

Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers
Work cross-functionally with internal and external partners to solve customer issues
Service a geographically diverse customer base
Provide best in class customer service
Work in a fast-paced evolving startup environment
Manage follow-ups with customers as required
Help other areas of the organization when needed
Manage performance to company set standards and adhere to a workforce management schedule

Benefits

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Generous PTO and parental leave policies
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Lyra - Enhanced Mental Health Support for Employees and dependents
Carrot - Fertility healthcare and family forming benefits
Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend; quarterly lifestyle stipend
Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
Fun online and regional events and celebrations and department and company offsites