Bilingual Customer Support Agent
About The Position
Compassionate & Bilingual Support Agent: Make a Difference in Funeral Services Are you a highly empathetic and professional Bilingual (English/Spanish) communicator looking for a role where your compassion truly matters? We are looking for candidates to assist us in providing excellent service for our customers in the North American funeral industry. We are looking for individuals with a steady, kind demeanor to join our team in an exceptionally important role. The Role: As a Full-Time Customer Support Agent, you will be the first point of contact for families during moments of profound loss. This is more than a call center job-it's a critical support position where your primary responsibility is to handle sensitive calls with deep empathy, professionalism, and precise attention to detail. Your ability to listen actively and communicate clearly will ensure that funeral homes and grieving callers receive the Best in Class service they need during a difficult time. Please note: While our primary focus is the funeral industry, our agents also handle calls for a large number of accounts, including occasional commercial and medical clients. There is always a lot of activity and new challenges to face and resolve daily! Ideal Candidate Profile We are seeking candidates who possess exceptional empathy , demonstrating a genuine ability to connect with and effectively support callers through sensitive and often stressful circumstances. Crucially, the role requires fluent bilingual skills , meaning candidates must be proficient in both Spanish and English (verbal and written), coupled with excellent spelling, grammar, and clear diction. Beyond language skills, the ideal applicant will exhibit strong professionalism and focus , characterized by a positive attitude, robust detail orientation, and the proven ability to successfully manage a high volume of activity and new challenges on a daily basis. Job Summary: Duties, Skills, and Requirements The core duties of this full-time position require individuals to provide empathetic support by answering incoming calls and obtaining necessary information, consistently communicating care and concern using a professional phone voice. A critical responsibility is accurate documentation, which involves precisely and efficiently recording all necessary and needed information. Furthermore, employees must demonstrate adherence by diligently following all established processes and procedures and successfully completing all required Call Center training.
Requirements
- Exceptional empathy
- Fluent bilingual skills (Spanish and English verbal and written)
- Excellent spelling, grammar, and clear diction
- Strong professionalism and focus
- Positive attitude
- Robust detail orientation
- Ability to successfully manage a high volume of activity and new challenges on a daily basis
- Demonstrated active-listening skills
- Accurate and fast typing
- Proficiency in the Microsoft Windows environment
- Available to work a Full-Time schedule, including one Saturday or Sunday each week
- Minimum of 18 years of age
- High School Diploma or GED
Responsibilities
- Answering incoming calls and obtaining necessary information
- Consistently communicating care and concern using a professional phone voice
- Accurately and efficiently recording all necessary and needed information
- Diligently following all established processes and procedures
- Successfully completing all required Call Center training
Benefits
- Employee Stock Ownership options
- Full Medical, Dental, and Vision benefits
- Traditional 401K and Roth 401K options with company matching
- Paid Vacations
- Free Life Insurance policy
- Legal Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
