Bilingual Customer Support Agent Spanish and English

TTEC • Rochester, NY

389d • Remote

About The Position

As a Bilingual Customer Service Representative - Spanish-English at TTEC, you will play a crucial role in enhancing customer experiences by resolving escalated or complex calls. This remote position in New York State emphasizes compassion and effective communication, ensuring customers receive exceptional service. You will be part of a supportive and inclusive culture that values professional development and community engagement.

Requirements

• At least 1 year of customer service experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Recognize, apply and explain product or service knowledge
• Computer experience
• High speed internet connection (>25mbps)

Nice To Haves

• Experience in a remote work environment
• Familiarity with customer service software

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Resolve escalated or complex calls from customers
• Consult on products with compassion
• Ensure a positive customer experience

Benefits

• Base wage starting at $19.92 plus performance bonus opportunities
• PTO
• Tuition reimbursement
• Health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED