Bilingual Customer Success Business Consultant

Quantum Metric

86d • $75,000 - $125,000

About The Position

The Customer Success Business Consultant (CSBC) is responsible for driving client enablement of the Quantum Metric platform, while ensuring that customers receive tangible business value through our partnership. The CSBC regularly engages with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides in-depth quantitative analysis to derive actionable insights that improve digital experiences. The CSBC's performance is assessed based on overall account retention, customer utilization/adoption of the platform, and insights derived through our partnership with customers.

Requirements

• Must be fluent in Spanish and English
• 2+ years serving in a digital analytics or consulting role
• Must be able to analyze quantitative data to draw meaningful conclusions and make data driven recommendations. Enjoys solving complex problems without straight forward solutions
• Must be a self-starter, who thrives in fast-paced, start-up environments
• Must have client facing experience and be comfortable in a training / subject matter expert (SME) capacity
• Excellent verbal and written communication skills with exemplary presentation skills. Must feel comfortable training large audiences of 50+ individuals
• Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
• This is a remote position; however, the role requires working hours that align with the USA Central Time (CT) zone to effectively collaborate with core teams and stakeholders

Responsibilities

• Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
• Provide training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
• Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs
• Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
• Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
• Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit customers and provide enablement onsite
• Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences
• Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to key client stakeholders
• Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption through business value
• Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
• Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
• Partner with account team to secure renewals and support upsell opportunities through enablement and business value

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Healthy Rewards – Discount Programs
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees