Bilingual Customer Solutions Center Team Member

Tractor Supply • Brentwood, TN

38d

About The Position

This position is responsible for providing legendary customer service for in-store customers, and online customers resolving all customer service issues to satisfactory resolution. This includes addressing questions related to store policy/procedure/operation, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell. The team member engages every Tractor Supply Company customer via phone, email, website, mail, social media, or other communication venues.

Requirements

• Store operations, retail, customer service experience and call center experience preferred
• High school diploma preferred. Any suitable combination of education and experience will be considered.

Nice To Haves

• Must possess basic computer skills with experience in Microsoft Word, Microsoft Excel
• Must possess strong communication (verbal, listening, and written) and interpersonal skills.
• Must have the ability to handle conflict positively
• Must possess a strong sense of urgency
• Must demonstrate strong problem solving, multi-tasking and critical thinking skills
• Experience in call logging systems helpful
• Experience in a customer service-focused call center helpful

Responsibilities

• Professionally represents Tractor Supply Companies Mission and Values and the Brand in each and every customer engagement.
• Answers, logs, and resolves all customer contacts, inquiries, and concerns.
• Completes online sales, upsells, and resolves all online order issues/inquiries with customers calling into the Solutions Center.
• Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
• Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
• Provides product information and project information, which could include recommending products to purchase and/or their effective use.
• May perform other duties as assigned

Benefits

• Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members.
• Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees