Bilingual Customer Solutions Advocate (Spanish) - Grand Rapids, MI - Full Time
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About The Position
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision, explores possible solutions using English and Spanish languages and documents delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of the company’s commitments. Promote meaningful and positive payment experiences through relevant and informed conversations using English and Spanish languages with customers regarding solutions available to mitigate losses on various consumer products, utilizing multiple systems. Reviews potential solutions on all non-mortgage and/or auto products, utilizing multiple systems. May provide solutions using English and Spanish languages on early, mid, or late stages (up to charge-off) of delinquency to include loss mitigation, foreclosures, repossessions, pre charge-off, charge-off, recovery, bankruptcy, and Agency liaison departments. Position has direct impact to prevent bank losses while providing an exceptional customer experience. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined, while advocating on the customer’s behalf. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
