Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area

AV Staffing Solutions • Town of Oyster Bay, NY

2d • Remote

About The Position

This is a fully remote role for a Bilingual Customer Service & Technical Support Representative (Spanish/English) within an IT implementation company's new Call Center. The position supports a 365-day, 24/7 call center operation. Recent Computer Science, IT, or related graduates are strongly encouraged to apply.

Requirements

• Fluent Spanish & English (spoken and written)
• 1+ year of customer service experience
• Comfortable with basic technical troubleshooting (internet, Wi-Fi, devices)
• Strong typing and multitasking skills (navigate multiple systems while assisting customers)
• Professional, patient, and calm with upset or frustrated customers
• Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
• Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
• Reliable wired internet and a quiet, distraction-free workspace

Nice To Haves

• Recent Computer Science, IT, or related grads
• Call center/help desk experience

Responsibilities

• Provide excellent customer service via phone and chat in Spanish and English
• Greet customers, verify accounts, listen carefully, and show empathy
• Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
• Use tools such as Freshdesk, Sonar CRM and other internal systems
• Document all interactions accurately and follow procedures/SLAs
• Escalate complex issues to senior technicians when needed

Benefits

• Remote work with a customer-focused, remote-friendly team
• Opportunity to build both customer service and technical support skills
• Supportive team environment
• Paid training
• Overtime available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees