Bilingual Customer Service Specialist
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About The Position
The Bilingual Customer Service Specialist, internally titled Traveler Support Specialist (TSS), at EF Go Ahead Tours is responsible for providing exceptional customer service to travelers after they have booked their tours. This role involves engaging with customers through various communication channels, including phone, email, and chat, to enhance their travel experience and ensure satisfaction. The position requires strong organizational skills, attention to detail, and the ability to work efficiently under pressure while juggling multiple tasks. The ideal candidate is fluent in both Spanish and English and is passionate about delivering great customer service.
