Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams•Longview, WA

22h•$19•Onsite

About The Position

Customer Service Specialists at Sherwin-Williams engage with both wholesale and retail customers to understand their needs, provide information about products, and suggest suitable solutions. They are responsible for promptly addressing customer concerns to ensure high satisfaction and for staying informed about product features. Additionally, specialists must uphold the quality and visual standards of products and the store. The role involves achieving excellent customer service while consistently meeting sales goals. This is a full-time position located at Store #708611 in Longview, WA. The position pays $18.75 per hour. Job duties include interacting with customers, potentially minors, and handling cash, electronic equipment, personal information, and store merchandise, with supervision that may vary. A criminal history review is conducted to safeguard the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Nice To Haves

Have at least a High School diploma or GED
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales