Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams•Baltimore, MD

4h•Onsite

About The Position

Customer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, which may be supervised or unsupervised. A review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public. The role is based at Store #5247, located at 4625 Falls Road Baltimore, MD 21209. Sherwin-Williams aims to inspire and improve the world by coloring and protecting what matters, with paints, coatings, and innovative solutions. The company invests in its people through rewards, benefits, flexibility for health and well-being, opportunities for learning, skill development, and growth, and connection within an inclusive team and broader communities.

Requirements

Bilingual (Spanish)
Ability to work closely with wholesale and retail customers
Ability to answer questions about Sherwin-Williams products
Ability to recommend solutions
Ability to promptly resolve customer concerns
Ability to ensure maximum client satisfaction
Ability to stay up-to-date with product features
Ability to maintain high quality and visual standards of products and store
Ability to achieve excellent customer service
Ability to consistently meet sales goals
Willingness to undergo a criminal history review

Responsibilities

Work closely with wholesale and retail customers to determine their needs
Answer customer questions about Sherwin-Williams products
Recommend the right solutions to customers
Promptly resolve any customer concerns
Ensure maximum client satisfaction
Stay up-to-date with product features
Maintain the high quality and visual standards of the products and store
Achieve excellent customer service
Consistently meet the store’s sales goals
Contact with customers, which may include minors
Access cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value

Benefits

Health benefits (medical, dental, vision coverage)
Flexible Spending Accounts (FSAs)
Disability coverage
Security benefits
Retirement and saving benefits
Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays
Rewards
Flexibility to enhance health and well-being
Opportunities to learn, develop new skills and grow contribution
Inclusive team
Commitment to own and broader communities