Bilingual Customer Service Specialist
About The Position
Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance. Current Shifts Available Mon - Fri 8:30am - 5:00pm EST Mon - Fri 10:00am - 6:30pm EST Job Duties and Responsibilities: Inbound Calls – 90% Handle incoming borrower, agent and lender calls at a professional level. Accurately compose written information for loan histories. Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance. (CPI) product types and CPI cancels. Ability to follow up and resolve customer problems or issues. Mentor fellow co-workers as requested by supervisor. Report any system and related issues. Metrics – 10% Meet set goals and assigned workload expectations for productivity. Meet and exceed Quality audits and metrics. Ability to be coached and learn from previous errors and know what is needed to improve. Meet monthly regarding scorecard metrics. Qualifications (Education, Experience, Certifications & KSA): High school diploma or GED required. Distribute and exchange information with others. Perform other duties as assigned. Strong attention to detail and organization skills required. Strong problem solving and analytical abilities. Dependable and reliable. Ability to acknowledge and respect confidential information. Excellent telephone, written and verbal communication skills with strong customer service focus. Professional interaction with employees, peers and customers. Answers questions, corrects errors and resolves discrepancies. Ability to learn quickly. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Requirements
- High school diploma or GED required.
- Strong attention to detail and organization skills required.
- Strong problem solving and analytical abilities.
- Dependable and reliable.
- Ability to acknowledge and respect confidential information.
- Excellent telephone, written and verbal communication skills with strong customer service focus.
- Professional interaction with employees, peers and customers.
- Ability to learn quickly.
Responsibilities
- Handle incoming borrower, agent and lender calls at a professional level.
- Accurately compose written information for loan histories.
- Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance. (CPI) product types and CPI cancels.
- Ability to follow up and resolve customer problems or issues.
- Mentor fellow co-workers as requested by supervisor.
- Report any system and related issues.
- Meet set goals and assigned workload expectations for productivity.
- Meet and exceed Quality audits and metrics.
- Ability to be coached and learn from previous errors and know what is needed to improve.
- Meet monthly regarding scorecard metrics.
- Distribute and exchange information with others.
- Perform other duties as assigned.
- Answers questions, corrects errors and resolves discrepancies.
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
