Bilingual Customer Service Specialist - Southern Regional Center
About The Position
The Southern Regional Center (SRC), Fuquay Varina's "one stop shop for the help you need", is seeking a self-motivated Bilingual Customer Service superstar with a positive attitude to be the helpful and smiling first point of contact for the community! This career opportunity is ideal for anyone wanting to learn, grow and advance their #HealthandHumanServices, #SocialServices, #PublicHealth or #LocalGovernment career! The SRC is a facility that brings an array of services to the southern portions of Wake County. The Center represents a regional service delivery model that has been implemented throughout Wake County. Services from various Wake County departments (Public Health, Social Services, Community Services, Environmental Services, Revenue Department, Register of Deeds Department, Sheriff's Department) and various facility-based partnerships engage the community through the SRC. The Customer Service Specialist (CSS) position is responsible for administrative support at the Front desk, Reception, Medical Records, Social Services, Register of Deeds, and Revenue departments. The primary duties of this role include: Assisting clients/patients with Reception and Registration Directing clients to proper assistance Utilizing the electronic document management programs for Economic Support Services and Health Clinics Managing charts for Health Clinics Handling Revenue functions, such as receiving payments, balancing cash funds, and delivering funds to the bank Handling gas card requests for the Transportation office and prescription pick-ups for Health Clinic providers To find out more about the good work we do in the community click on the link below https://www.wake.gov/departments-government/health-human-services/health-human-services-locations/southern-regional-center About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Requirements
- High school diploma or GED
- One year of job-related experience (i.e. customer service, medical records, medical office)
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Nice To Haves
- Fluent Spanish language skills
- Exceptional customer service skills
- Customer service experience in a fast-paced social service, health care or office environment
- Familiarity and experience with social services programs
- Administrative experience in a healthcare setting working with healthcare records including electronic medical records
- Cash handling experience
- Experience acting as the first point of contact for a company or agency
- Excellent customer service skills
- Spanish language fluency
- Attention to detail and accuracy
- Ability to serve and meet the needs of a high volume of clients
- Ability to adapt quickly to a variety of changing work demands
- Ability to handle confidential and sensitive information in a professional manner
- Ability to communicate effectively and work as a member of a team
- Detailed knowledge of the programs and services that are represented at the Southern Regional Center and a basic knowledge of other county departments/programs and resources
Responsibilities
- Assisting clients/patients with Reception and Registration
- Directing clients to proper assistance
- Utilizing the electronic document management programs for Economic Support Services and Health Clinics
- Managing charts for Health Clinics
- Handling Revenue functions, such as receiving payments, balancing cash funds, and delivering funds to the bank
- Handling gas card requests for the Transportation office and prescription pick-ups for Health Clinic providers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
