Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Longview, WA

5h • $19 • Onsite

About The Position

Customer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to determine their needs, answer questions about products, and recommend solutions. They are responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, staying up-to-date with product features, and maintaining high quality and visual standards of products and the store. The role involves achieving excellent customer service while consistently meeting sales goals. This is a Full Time position located at Store #708611, 1110 Ocean Beach Hwy, Longview, WA 98632, with a pay rate of $18.75 per hour. Job duties include contact with customers, potentially minors, and access to cash, payment methods, electronic equipment, personal information, and store merchandise, which may be supervised or unsupervised. A criminal history review is required to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public. Sherwin-Williams aims to inspire and improve the world through its products and solutions, investing in its people through rewards, benefits, flexibility for health and well-being, opportunities for learning and growth, and an inclusive team environment.

Requirements

• Bilingual in Spanish
• Ability to determine customer needs and recommend solutions
• Ability to answer product questions
• Ability to resolve customer concerns and ensure client satisfaction
• Ability to stay up-to-date with product features
• Ability to maintain high quality and visual standards of products and store
• Ability to achieve excellent customer service
• Ability to consistently meet sales goals
• Successful completion of a criminal history review

Responsibilities

• Work closely with wholesale and retail customers to determine their needs
• Answer customer questions about Sherwin-Williams products
• Recommend the right solutions to customers
• Promptly resolve any customer concerns
• Ensure maximum client satisfaction
• Stay up-to-date with product features
• Maintain the high quality and visual standards of the products and store
• Achieve excellent customer service
• Consistently meet the store’s sales goals
• Engage in contact with customers, which may include minors
• Manage access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value

Benefits

• Rewards, benefits and the flexibility to enhance your health and well-being
• Opportunities to learn, develop new skills and grow your contribution
• Inclusive team and commitment to our own and broader communities
• Wide range of world-class benefits
• Retirement benefits
• Health care benefits (medical, dental and vision coverage)
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Security benefits
• Saving benefits
• Generous time away from work package
• Personal leave
• Paid parental leave
• Medical leave
• Vacation
• Holidays (0-10 paid holidays throughout the calendar year, including 1 floating holiday)
• Paid vacation days (3-13 in the year of hire, prorated, including a minimum of 3 frontloaded paid “flex” days)
• Paid sick leave (Washington state: 1 hour per every 40 hours worked; Seattle: 1 hour per every 30 hours worked)
• Paid Military leave (4 workweeks on a 12-month rolling calendar period)
• Paid Bereavement Leave (5 days for immediate family, 3 days for any other family member)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees