Bilingual Customer Service Specialist (Spanish) - Multi Store

Sherwin-Williams • Binghamton, NY

48d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #1148, located at: 3800 Vestal Parkway East, Vestal, NY 13850 and 701106 - 3 Lewis Street, Binghamton, NY 13901 and may be expected to work at stores within a 30 mile radius. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

Responsibilities

• determine customer needs
• answer questions about Sherwin-Williams products
• recommend solutions
• resolve customer concerns
• ensure maximum client satisfaction
• stay up-to-date with product features
• maintain the high quality and visual standards of the products and store
• achieving excellent customer service
• consistently meeting the store's sales goals

Benefits

• health benefits, such as medical, dental and vision coverage
• Flexible Spending Accounts (FSAs)
• disability coverage
• security
• retirement and saving benefits
• generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees