Bilingual Customer Service Specialist (Spanish)
About The Position
Customer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to understand their needs, answer questions about products, and recommend suitable solutions. They are responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, staying updated on product features, and maintaining high quality and visual standards for products and the store. The role requires achieving excellent customer service while consistently meeting sales goals. The position involves contact with customers, including minors, and access to cash, payment methods, electronic equipment, personal information, and store merchandise, which may be supervised or unsupervised. A criminal history review is conducted to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. This role is based at Store #708676, located at 2606 Alum Rock Ave, San Jose, CA 95116-2621.
Requirements
- Bilingual (Spanish)
Responsibilities
- Determine wholesale and retail customer needs
- Answer customer questions about Sherwin-Williams products
- Recommend the right solutions to customers
- Promptly resolve any customer concerns
- Ensure maximum client satisfaction
- Stay up-to-date with product features
- Maintain the high quality and visual standards of the products and store
- Achieve excellent customer service
- Consistently meet the store’s sales goals
Benefits
- Rewards
- Benefits
- Flexibility to enhance health and well-being
- Opportunities to learn
- Opportunities to develop new skills
- Opportunities to grow your contribution
- Inclusive team
- Commitment to our own and broader communities
- Retirement benefits
- Health care benefits
- Total well-being benefits
- Daily commute benefits
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
