Bilingual Customer Service Specialist (Spanish)
About The Position
Customer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to understand their needs, provide information about products, and recommend suitable solutions. They are responsible for promptly resolving customer concerns, ensuring high client satisfaction, and staying updated on product features. Additionally, specialists must maintain the quality and visual standards of products and the store, strive for excellent customer service, and consistently meet the store's sales goals. The role involves handling cash, various payment methods, electronic equipment, personal information, and store merchandise, with access that may be supervised or unsupervised. A review of criminal history is conducted to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.
Requirements
- Bilingual (Spanish)
- Ability to work closely with wholesale and retail customers
- Ability to answer questions about Sherwin-Williams products
- Ability to recommend solutions
- Ability to resolve customer concerns promptly
- Ability to ensure maximum client satisfaction
- Ability to stay up-to-date with product features
- Ability to maintain high quality and visual standards of products and store
- Ability to achieve excellent customer service
- Ability to consistently meet sales goals
- Successful completion of a criminal history review
Responsibilities
- Work closely with wholesale and retail customers to determine their needs
- Answer customer questions about Sherwin-Williams products
- Recommend the right solutions to customers
- Promptly resolve any customer concerns
- Ensure maximum client satisfaction
- Stay up-to-date with product features
- Maintain the high quality and visual standards of the products and store
- Achieve excellent customer service
- Consistently meet the store’s sales goals
Benefits
- Rewards
- Benefits
- Flexibility to enhance health and well-being
- Opportunities to learn
- Opportunities to develop new skills
- Opportunities to grow contribution
- Inclusive team
- Commitment to our own and broader communities
- Retirement benefits
- Health care benefits
- Total well-being benefits
- Daily commute benefits
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
