Bilingual Customer Service Specialist (Spanish)- Multi Store

Sherwin-Williams • Danvers, MA

131d

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Requirements

• Ability to work at stores within a 10-mile radius of specified locations.
• Access to cash and other payment methods, electronic equipment, personal information, and store merchandise.

Responsibilities

• Determine customer needs and answer questions about Sherwin-Williams products.
• Recommend appropriate solutions to customers.
• Resolve customer concerns promptly to ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain high quality and visual standards of products and store.
• Achieve excellent customer service while meeting store sales goals.

What This Job Offers

• Number of Employees: 5,001-10,000 employees