Bilingual Customer Service Representative

MeterNet • Fallbrook, CA

7h

About The Position

As we continue to grow, we’re looking for a Customer Service Representative who is detail-oriented, customer-focused, and ready to provide top-notch support to our clients.

Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Detail-oriented, organized, and a team player.
• Ability to effectively communicate and problem-solve with customers.
• A proactive mindset to improve processes and support best practices.
• High school diploma or equivalent.
• At least one year of experience in customer service, client facing role, or a related field.
• Must be bilingual in Spanish

Responsibilities

• Develop expert knowledge of our products, services, and systems.
• Assist customers via live chat, phone, and email, providing accurate information and resolving inquiries.
• Open and close accounts, process payments, and update account information.
• Respond to billing questions and troubleshoot issues.
• Escalate concerns to Tier II or management when needed.
• Document customer interactions and manage email inboxes.
• Support general office tasks such as scanning, filing, and mail services.
• Prepare reports and assist with administrative tasks as required.

Benefits

• Health, Dental, and Vision Insurance – Comprehensive coverage to support your well-being.
• 401(k) with Employer Matching – Plan for your future with company-supported savings.
• Generous PTO Accrual – Enjoy paid time off that grows with your tenure.
• 11 Paid Company Holidays – Extra time to relax and recharge.
• Opportunities for Growth – Be part of a company that invests in your professional development.
• Collaborative & Supportive Team – Work in a dynamic, fast-growing environment where your contributions matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED