Bilingual Customer Service Representative - February 2026 New Hire Class

PrePass•West Valley City, UT

6d•$21•Onsite

About The Position

We’re excited to welcome full-time Bilingual Call Center Representatives (Spanish/English) to our New Hire Class beginning February 2nd, 2026 ! If you enjoy helping others and want to join a supportive, team-oriented environment, this role is a great fit. This position is based at our West Valley City, Utah office, where you’ll be part of a fun, energetic, and collaborative call center team. Your journey begins with a highly interactive five-week onsite training program designed to set you up for success. You’ll get hands-on coaching, connect with your peers, and participate in engaging activities—including snacks, raffle prizes, and team-building exercises. Training Schedule: Five weeks onsite: Monday - Friday, 8:00 AM - 4:30 PM Work Schedule Post-Training: Onsite: Monday - Friday, 9:30 AM - 6:00 PM Pay and Incentives: Base Pay: $21.00/hour Bilingual Bonus: Earn additional pay for Spanish/English proficiency each pay period Generous incentive opportunities after training completion

Requirements

Bilingual (Spanish/English) required – fluent in speaking, reading, and writing.
High School Diploma or GED.
1 year of customer service or call center experience.
Available to start February 2nd, 2026.
Organized, multitasking skills, and a personable, customer-focused attitude.

Responsibilities

Provide exceptional service to customers by handling inbound calls, gathering information, and resolving inquiries.
Document all customer interactions in our CRM system.
Identify and address customers' needs to achieve satisfaction.
Communicate professionally and accurately with customers in both Spanish and English.
Build strong relationships with customers through open and interactive communication.
Collaborate with team members via Microsoft Teams for support and camaraderie.
Reference online manuals and resources to resolve customer questions effectively.

Benefits

Robust benefit package that includes medical, dental, and vision that start on date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
Paid parental leave.
401(k) plan with employer match.
Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
Tuition Reimbursement Program.
Voluntary benefits, to include but not limited to Legal and Pet Discounts.
Employee Assistance Program (available at no cost to you).
Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
Community Give-Back initiatives.
Culture that focuses on employee development initiatives.
Company-wide bonus and commission plans.