Bilingual Customer Service Representative (Hybrid)-9am-5:30pm EST

Vontier•Stow, OH

4d•Hybrid

About The Position

Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will inform the field of daily customer service promotions along with providing them with error free orders.

Requirements

High school diploma or GED equivalent.
Must be able to work 9am-5:30pm EST Monday-Friday.
1+ years of call center experience or equivalent experience in dealing with customers.
Suggestive sales experience.
Bilingual - must be fluent in Spanish (interpret/document).
Basic use of PC and keyboard.
Effective verbal and written communication skills - must be able to fluently speak Spanish.
Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude.
Ability to empathize with customer concerns while maintaining a professional demeanor.
Ability to learn quickly on the job.
Ability to multi-task in a fast-paced office environment.
Ability to answer calls as a primary function of the position.
Ability to perform suggestive sales.

Nice To Haves

ASE certification, automotive experience, tool experience, or related trade school degree a plus.
On the job experience working with general automotive mechanics a plus.

Responsibilities

Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
Provide features and benefits to our franchised distributors on our commissioned daily sale items.
Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
Input orders utilizing internal ordering software systems.
Work cross-functionally with subject matter experts to resolve open questions.
Other responsibilities as assigned.