Bilingual Customer Service Representative

Valor Global•Phoenix, AZ

8h•$17 - $18•Remote

About The Position

Applicants must be Spanish and English Speaking This role is for Spanish/English Bilingual Candidates We’re seeking customer-focused call center representatives to make outbound calls and schedule medical appointments with care and professionalism. Who we are: At Valor Global, our people are our greatest strength, forming the foundation of every exceptional experience we deliver. Guided by our core values—Exceed Expectations, Admire People, and Be Passionate About Making a Difference—we foster a culture that encourages individuals to unlock their full potential. We don’t just support professional growth—we help team members bring their ambitions to life. Through values-driven programs and a purpose-filled environment, our people grow, uplift one another, and shape careers that are both meaningful and lasting. That’s why so many choose to stay and thrive as part of the Valor family. What you will do: As a Member Engagement Coordinator, you’ll be part of a mission-driven team focused on improving access to care for Medicare Advantage and Medicaid members. This remote position centers around making high-volume outbound calls to engage members, SELLING the benefits of a free in-home or virtual health evaluation, and scheduling appointments with licensed providers. You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. Sales experience preferred. What you are: Persuasive: You confidently present a product’s value and guide prospects toward a “yes” without sounding pushy. Resilient: You know rejection comes with the job—and you bounce back with energy and optimism. Empathetic: You tune in to each customer’s needs, making your pitch feel personal and relevant. Clear Communicator: You explain things simply, listen actively, and keep the conversation flowing. Goal-Focused: You stay motivated by your targets and never lose sight of delivering great service. Adaptable: You read the room (or the line), pivot your approach, and think on your feet. Energetic and Positive: Your enthusiasm is contagious—even through the phone.

Requirements

A High School Diploma or equivalent is preferred OR 2+ years of general work experience required
Previous outbound call center or high-volume experience working in a metrics-driven environment, with an auto dialer, and/or using scripts is preferred
Phone sales
Inside sales
Use of rebuttals is required
A desire to work in an efficient, results-oriented outbound call center environment
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
Strong computer skills and the ability to use multiple systems at the same time, while making calls
A quiet, distraction-free workspace is required — including avoiding interruptions from pets, children, television, music, loud neighbors, and other sources of distraction.
This position requires full commitment; therefore, candidates must not hold additional employment during Valor’s working hours.
During scheduled working hours with Valor, employees are expected to remain fully focused on their job duties and avoid any personal obligations that may impact availability or performance.
Secure Workplace - Employees should work in a private area where screens and conversations cannot be seen or overheard by unauthorized individuals.
Minimum internet speed: 50 Mbps download / 10 Mbps upload
Preferred internet speed: 100 Mbps download / 10 Mbps upload
Jitter threshold: Should be 15ms or lower — higher jitter may result in voice and streaming issues
Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings
Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently. Confident using browsers, search engines, and understanding online safety.
Employment is contingent upon successfully passing a comprehensive background check.
All candidates must undergo and pass a thorough background screening, which may include verification of employment history, education, criminal records, and other relevant checks.
Training hours: 8 am -5 pm Central Time, Monday – Friday
No time off will be permitted during training or during the first 90 days of employment.

Responsibilities

Make an average of 200-300 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
Present a positive, professional, and high-energy approach to clients, health plan members, and team members
Meet daily appointment setting goals set by the department in an office or remote environment
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
Monitor performance results, including appointments, calls, handle time, and productivity, using designated reporting systems
Report member complaints and escalations immediately to Member Engagement Managers
Participate in peer side-by-side coaching as needed
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities