Bilingual Customer Service Representative

Integrity Marketing Group•Houston, TX

2d•Remote

About The Position

The Customer Service Representatives provides an ongoing positive impression of the company by answering client calls in a professional, courteous, and timely manner. You will assist our clients by submitting claims to carriers, changing primary care doctors, assisting clients with their questions, and more.

Requirements

Bilingual (Required)
Customer Service Experience
Eager and willing to learn
Have compassion and a strong work ethic
Have strong communication skills and computer literacy

Responsibilities

Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication scripts, prompts, call flows when handling different topics
Identify customer’s need and clarify information
Seize opportunities to schedule appointments, where applicable
Keep records of all conversations in our call center database in a comprehensible manner
Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support.
Ability to adapt and respond to different types of characters
Ability to work well in a structured work setting and adhere to a daily schedule
Work closely with Call Center Managers to promptly resolve issues
Handle complaints professionally
Meet personal/team/site qualitative and quantitative targets
Assist customers with finding/changing doctors, and ordering ID cards
Assist insured’s with disputing bills, filing grievances and appeals
Set up gym membership programs
Assist in submitting initial applications for Medicare and/or Social Security benefits
Strong attention to detail with excellent time management and decision-making skills
Perform other duties as assigned