Bilingual Customer Service Representative
About The Position
Respond to inquiries from field representatives, dealerships, customers, and lenders. Provide high-quality, individualized customer service via email, telephone, and chat. Apply knowledge of the organization, products, services, and policies to resolve customer issues. Address and resolve customer questions, complaints, and requests, including contract interpretation. Deliver technical support to auto dealers for portal access and troubleshooting. Generate and provide accurate reports using tools. Interact effectively with various departments and associates, including management. #centralpriority26
Requirements
- Must be bilingual in English/Spanish and willing to work on-site!
Responsibilities
- Respond to inquiries from field representatives, dealerships, customers, and lenders.
- Provide high-quality, individualized customer service via email, telephone, and chat.
- Apply knowledge of the organization, products, services, and policies to resolve customer issues.
- Address and resolve customer questions, complaints, and requests, including contract interpretation.
- Deliver technical support to auto dealers for portal access and troubleshooting.
- Generate and provide accurate reports using tools.
- Interact effectively with various departments and associates, including management.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
