Remote Bilingual Customer Service Representative - $16/HR

TEKsystems • Houston, TX

2d • $16 - $16 • Remote

About The Position

Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met
All informative calls, not sales or collections

Requirements

• Fluent in English and Spanish
• 1+ year of call center experience
• Must live in the United States and work in the US (cannot take equipment out of country, VPN verifies this)

Responsibilities

• 14 calls an hour, 100% on the phones all day
• Verify insurance with agents (for example if a deduction is too high).
• Upload information to company's internal website.
• Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees