Bilingual Customer Service Representative - Mandarin-English - Part Time
About The Position
Your potential has a place here with TTEC’s award-winning employment experience. As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Requirements
- Bilingual in English and Mandarin
- Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.
- Basic excel and computer knowledge
- Cash handling experience
- Handle and deescalate customer service situations
Responsibilities
- Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.
- Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
- Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
- Account for cash, commuter checks and credit/debit card payments completed during a shift.
Benefits
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $22.06 per hour plus performance bonus opportunities
- Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
