Bilingual Customer Service Representative (English + Polish or German) – Remote, Healthcare Support

PharmaCentra, LLC

3d•$20 - $25•Remote

About The Position

PharmaCentra LLC is hiring a Bilingual Customer Service Representative (English + Polish or German) to support our international healthcare customers. This fully remote role is ideal for professionals who are fluent in English and Polish or German (C1+), have customer service experience, and are comfortable providing support via phone, chat, and email. You will help patients, providers, and customers solve billing, order, and account issues while delivering exceptional bilingual service in a fast-paced, healthcare environment.

Requirements

Professional fluency in English + Polish or German (C1 level or higher) – candidates must demonstrate real-time bilingual proficiency
Minimum 1 year of customer service experience (call center, remote, or healthcare environment preferred)
Proven ability to switch between languages seamlessly during live interactions
Strong communication, active listening, and problem-solving skills
Experience with CRM systems, case documentation, and workflow management
U.S. work authorization required

Nice To Haves

Experience in healthcare, pharmaceutical, clinical research, or insurance customer support
Familiarity with remote call center operations and virtual support tools
Knowledge of HIPAA and patient confidentiality standards

Responsibilities

Provide bilingual customer service support (English + Polish or German) across phone, email, and chat
Resolve billing inquiries, order questions, account issues, and patient support requests
Deliver empathetic, professional service while de-escalating challenging situations
Accurately document customer interactions in CRM systems (Salesforce, Zendesk, or similar)
Ensure compliance with HIPAA regulations and data privacy standards
Maintain high customer satisfaction (CSAT) and key performance indicators (KPI)