(Bilingual) Customer Service Representative

CVR ASSOCIATES INC • Milwaukee, WI

14d • $17 - $20

About The Position

For over 30 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. Our staff works diligently to meet the needs of our clients and to continuously grow and preserve affordable housing for our nation’s most vulnerable populations. CVR prides itself on providing extensive training, mentoring, and succession planning to its employees. CVR has made a significant impact on the community by assisting families in securing affordable housing. You too can be part of this vital mission by collaborating with us or contributing your expertise to further enhance our efforts. Together, we can create sustainable solutions that empower families and strengthen communities across the nation. You can make a difference and change the trajectory of someone’s life. The CVR team is composed of CPAs, MBAs, attorneys, architects, engineers, urban planners, and housing professionals. We continue to expand, adding to our team across the nation. CVR has offices in Atlanta, Chicago, Miami, New York, and Tampa, to name a few. Love helping people and making a real impact in your community? CVR Associates is looking for a friendly, customer-focused team member to join us in supporting participants, property owners, and managers in the Housing Choice Voucher Program. In this role, you'll be the go-to person for answering questions, solving problems, and making sure everyone gets the info they need—whether it's about inspections, special programs, or general guidance. If you're the kind of person who enjoys jumping in, staying organized, and making someone’s day a little easier, you’ll fit right in. You’ll be working in a fast-paced environment where every day is different, and your communication and people skills will really shine. Bonus points if you’re great at multitasking, keeping calm under pressure, and genuinely love providing top-notch service. Sound like your kind of vibe? Keep reading—we’d love to tell you more!

Requirements

• Bilingual (Spanish)
• High school diploma or GED required. One to two years of college, business or technical school or equivalent experience preferred.
• A minimum of one (1) year of customer service or related experience required.
• Previous experience in an inbound call center/customer service department that dealt with a high volume of calls from a very demanding client population.

Responsibilities

• Explains in great detail the process, status and results of annual and interim recertification’s, transfers, inspections, abatements and other aspects of CVR’s broad array of other activities associated with Voucher Services, Special Programs, Intake and Inspections.
• Will notify the teams of the necessity to schedule recertification appointments.
• Gives explicit and detailed information to voucher holders as to information that is needed for the recertification process (provide guidance to voucher holders through the recertification process); advises applicants of their status in Intake; entertains calls regarding landlord/tenant issues, and takes the necessary steps for resolution, etc.
• Gives explicit information regarding the rent calculation process, and informs the inquiring clients as to how their specific rent calculation was determined.
• Responding to calls from owners or property managers, the incumbent may be required to explain the “rent reasonableness” process related to rent adjustment(s).
• Explains in detail the reason for the termination of the HAP contract, and the procedural steps necessary for reinstatement in the program.
• Enters data and “case notes” into the company internal systems
• Directs non-program related questions to the appropriate department and/or party.
• All additional duties as assigned by Supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED