Bilingual Customer Service Representative

TEKsystems • Tempe, AZ

8d • $21 - $21 • Onsite

About The Position

This is an on‑site call center role supporting homeowners with active mortgage loans. You’ll handle both inbound and outbound calls, help customers understand their options, and work with them to bring past‑due accounts current—all while following clear policies and documenting every step accurately.
This role is a strong entry point into mortgage servicing and financial services.

Requirements

• High school diploma or equivalent
• Fluent in both English and Spanish
• Comfortable speaking on the phone throughout the day
• Able to handle inbound and outbound calls
• Basic computer skills (Windows, logging into systems, using apps)
• Strong attention to detail when entering notes and payments
• Reliable attendance and punctuality
• Authorized to work for any employer in the United States

Nice To Haves

• You enjoy helping people solve real problems
• You stay calm and professional in tough conversations
• You can follow step‑by‑step procedures without cutting corners
• You’re comfortable working in a structured, goal‑driven environment
• You want long‑term growth opportunities in financial services

Responsibilities

• Take inbound calls from homeowners with mortgage questions
• Make outbound calls to customers who are behind on payments
• Ask clear questions to understand each situation
• Set up workable payment plans using approved guidelines
• Process mortgage payments accurately
• Document every interaction in internal systems
• Refer eligible customers to refinancing teams when appropriate
• Meet daily activity and quality goals
• Follow company policies, procedures, and industry rules

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees