Bilingual Customer Service Representative

All Florida Paper • Hialeah, FL

4d

About The Position

The associate in this position is responsible for assisting our clients and drivers with exceptional service, understanding their primary needs, and ensuring their requests are addressed in a timely manner. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Position Schedule: 40 hours per week as follows: Monday - Friday

Requirements

• Prior experience is a plus.
• Excel knowledge.
• Bilingual (English and Spanish).
• Excellent time management skills, with the ability to multi-task.
• Able to meet deadlines in a fast-paced environment.
• Excellent communication skills.
• Must provide exceptional customer service and display a professional attitude towards customers.
• Strong phone contact handling skills and active listening
• Dependable/Reliable.

Responsibilities

• Answer customers’ calls to identify and assess their needs.
• Respond to customer service requests through email.
• Review and verify shipment orders.
• Track shipments and input new data into the system when necessary.
• Assist in reporting and resolving shipment and inventory issues when necessary.
• Process orders in our system.
• Maintain detailed record tracking of inventory reports.
• Assist Sales Representatives with inquiries and orders.
• Receive and process Drivers’ paperwork, such as signed invoices, cash, checks, etc.
• Prepare accurate reports for upper management.
• Other general customer service and logistics duties as assigned.

Benefits

• Medical, Dental, and Vision insurance partially sponsored by the company.
• Company-sponsored Life Insurance and Short-term disability coverage.
• Company-sponsored employee events.
• 401K program with company matching.
• Paid Holidays.
• PTO and Vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees