Bilingual Customer Service Representative

Mom's Meals • Des Moines, IA

21h • $18

About The Position

The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.
The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

Requirements

• Fluent in Spanish and English (Spoken & Written)
• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)
• Clear oral communication skills
• Previous experience with data entry
• Prior experience adhering to company policies and showing core values

Nice To Haves

• 1 year of previous call center experience

Responsibilities

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed

Benefits

• PTO
• benefits available after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees