Bilingual Call Center (Spanish, Russian, Armenian)

TEKsystems

2d•$19 - $19•Remote

About The Position

This opportunity supports a large‑scale government disaster recovery program assisting communities impacted by the Los Angeles County wildfires. The program is administered under a California State contract and focuses on delivering critical assistance to affected residents. Position Details Role: Bilingual Customer Service Representative (Spanish, Russian, Armenian ONLY) Start Date: April 23, 2026 - 2 month project with potential to extend based on business needs Schedule: Monday–Friday, between 8:00 AM – 5:00 PM PST (assigned shift within these hours; lunch times staggered) Pay Rate: $19/hour Equipment: Provided

Requirements

High School Diploma or GED required
1+ year of experience in a customer service or call center environment
Bilingual fluency required in English and at least one of the following languages: Spanish, Armenian, or Russian
Proven ability to manage high inbound call volumes (60–80 calls per day)
Strong verbal communication skills, attention to detail, and an empathetic customer‑service approach

Responsibilities

Answer high volumes of inbound calls and handle inquiries in accordance with program policies
Provide accurate information, route calls appropriately, and document caller interactions
Deliver empathetic, professional, and solutions‑focused customer service to individuals affected by wildfire events
Assist with basic case management and administrative support as needed
Cross‑train on additional program functions to support operational needs
Maintain clear, timely, and professional communication with callers and internal teams