Bilingual Customer Service Representative

Integra Partners•Troy, MI

31d•$19•Remote

About The Position

Integra Partners works with hundreds of healthcare providers of durable medical equipment, orthotics and prosthetics to help facilitate the care of thousands of patients per year. To ensure we are operating at the highest professional standard for our network of patients, health plans and providers, we are seeking dynamic individuals to come join our call center as Bilingual Customer Service Representatives. As the first point of contact for inquiries from our external partners and patients, this role will also be tasked with managing a large volume of important documents that ensure our business runs smoothly. To WOW our customers, you are driven by providing a best-in-class client experience for all parties both internally and externally, you take great pride in operating in a client-facing environment and value working cross-functionally to deliver innovative client and member-focused solutions. Starting Pay: $19.00/hour

Requirements

Exceptional communication skills – verbal and written / English and Spanish fluency (verbal and written) is a must
Computer skills – Microsoft Word, Excel and ability to type 45 wpm
Highly detail oriented with an emphasis on accuracy
Maintains an attitude of responsibility, ownership and accountability
High energy and passion
Customer / Client Focused
Have a pleasant telephone personality
Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
Passion for your work and the mission of the company
Motivated and able to work independently within a fast paced, team environment
Must follow policies regarding attendance and punctuality
Ability to work overtime as required
High School diploma required or equivalent

Nice To Haves

Prior experience in a call center preferred
Healthcare / DME O&P experience preferred

Responsibilities

Managing our Spanish-speaking patient, health plan or healthcare providers needs by telephone or email.
Routing health plan representatives and providers to appropriate internal resources.
Handle and resolving customer questions and/or issues.
Routing fax and mail correspondence to appropriate resource.
Answering on average 50 – 60 calls per day.
Maintaining a 90% or higher quality assurance score on calls.
Keeping all email turnaround time to one (1) day or less.